Refund policy

Refund & Return Policy

At Shovota LLC, we want you to be satisfied with your purchase. Because many of our products are handmade, personal-care products, or customized specifically for each customer, certain items are subject to special return restrictions.

30-Day Return Policy

For eligible, non-customized products, you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must be:

Unused and unopened.
In its original packaging.
In the same condition in which it was received.
Accompanied by proof of purchase.

Approval is required before sending any product back.

How to Request a Return

To request a return, contact us at:

Email: info@shovota.com
Phone: +1 (409) 280-4898

Please include your name, order number, the product involved, and the reason for your request.

Approved returns should be mailed to:

Shovota LLC
1201 6th Ave W STE 100 #A643
Bradenton, FL 34205
United States

Products returned without prior authorization may not be accepted.

Personalized, Custom & Made-to-Order Products

All personalized, customized, private-label, branded, or made-to-order products are final sale and are not eligible for returns, refunds, or exchanges once production or customization has begun.

This includes, but is not limited to:

Soaps with customized labels.
Products made for a customer’s business or brand.
Private-label products.
Customized entrepreneur boxes or wholesale orders.
Products prepared according to a customer’s requested varieties, quantities, labels, names, logos, colors, or other specifications.
Products personalized using information or instructions provided by the customer through text message, WhatsApp, email, social media, our website, or another written communication.

Because these products are prepared specifically for the customer, they generally cannot be restocked or resold.

Customers are responsible for reviewing and confirming all customization information, product selections, quantities, names, logos, and other details provided before production.

Changes to Personalized Orders

If a customer requests a change after a customized order has already been prepared, personalized, or shipped, Shovota LLC is not responsible for the cost of remaking the products when the original order was produced according to the information supplied by the customer.

If Shovota agrees to accommodate a change as a courtesy, the customer may be responsible for:

The cost of replacement products.
New customization or labeling costs.
Return shipping.
Shipping for the replacement order.
Any other costs associated with reproducing the order.

Any exception offered by Shovota LLC does not change the final-sale status of customized products or create an obligation to accept future exchanges.

Personal Care & Hygiene Products

For health and hygiene reasons, opened or used soaps, skincare products, creams, exfoliants, facial products, cosmetics, or other personal-care items cannot be returned or exchanged unless they arrived damaged, defective, or incorrect due to an error by Shovota LLC.

Wholesale & Business Orders

Wholesale, reseller, entrepreneur-box, private-label, and business-to-business orders may contain products prepared specifically for the purchaser.

Customized wholesale orders are final sale once production or personalization has begun, except when Shovota LLC made an error or the products arrived damaged.

A customer’s inability to resell a product, change in business plans, preference for another variety, or change of mind does not by itself make a customized order eligible for return or exchange.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, or you receive an incorrect product due to an error by Shovota LLC, contact us promptly at info@shovota.com.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging when applicable.

We will review the situation and determine the appropriate resolution.

Non-Returnable Items

The following items are considered final sale:

Personalized or custom-made products.
Private-label or branded products.
Made-to-order products.
Customized wholesale or entrepreneur boxes.
Opened or used soaps and personal-care products.
Gift cards.
Clearance or final-sale merchandise.

Exchanges

Eligible non-customized products may qualify for an exchange after approval.

Customized products do not qualify for standard exchanges.

If Shovota LLC voluntarily approves an exception for a customized product, the customer may be responsible for all costs associated with the exchange, including return shipping, replacement products, customization, and reshipping.

Return Shipping

Unless the return is the result of an error by Shovota LLC or an eligible product arrived damaged or defective, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required or approved by Shovota LLC.

Refunds

Once an eligible returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, generally within 5–10 business days after approval.

Your bank or payment provider may require additional processing time.

For questions regarding returns, exchanges, customized orders, or refunds:

Shovota LLC
Email: info@shovota.com
Phone: +1 (409) 280-4898
Website: www.shovota.com